Cancellation & Refund Policy

Last updated: 28 June 2025

1. Introduction

This Cancellation & Refund Policy outlines the terms and conditions for cancellations and refunds of subscriptions and services purchased on KASDEALS. By using our services, you agree to the terms of this policy.

2. Subscription Services

2.1 Subscription Plans Covered

This policy applies to the following subscription services:

• Premium Plan: ₹999/month, ₹2,697/quarter, ₹9,590/year
• Enterprise Plan: ₹4,999/month, ₹13,497/quarter, ₹47,990/year
• Custom Plans: Negotiated enterprise solutions

2.2 Free Trial Period

New subscribers may be eligible for a free trial period (typically 7-14 days). During the trial:

• You can cancel anytime without charge
• No refund is necessary as no payment has been made
• Access to premium features ends immediately upon cancellation
• Your account reverts to the free Basic plan

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription through multiple methods:

• Self-Service: Log into your account → Settings → Subscription → Cancel
• Email: Send cancellation request to support@astsoftwaresolutions.com
• Phone: Call +91 90301 27112 during business hours
• Live Chat: Use our website chat support

3.2 Cancellation Timing

• Monthly Subscriptions: Cancel anytime; effective at the end of current billing cycle
• Quarterly Subscriptions: Cancel anytime; effective at the end of current quarter
• Annual Subscriptions: Cancel anytime; effective at the end of current year

3.3 Immediate Cancellation

If you choose immediate cancellation, you will lose access to premium features immediately, but no refund will be provided for the unused portion of your subscription period.

4. Refund Policy

4.1 Refund Eligibility

4.1.1 New Subscribers (7-Day Money-Back Guarantee)

First-time subscribers are eligible for a full refund if:

• Cancellation request is made within 7 days of initial subscription
• The subscriber has not extensively used premium features
• No previous refunds have been claimed on the account

4.1.2 Technical Issues

Refunds may be provided for technical issues if:

• Our service was unavailable for more than 24 consecutive hours
• Critical features were non-functional for extended periods
• The issue was caused by our platform and not user error
• The issue significantly impacted your ability to use our services

4.1.3 Billing Errors

Full refunds will be provided for:

• Duplicate charges
• Incorrect billing amounts
• Charges after successful cancellation
• Unauthorized charges

4.2 Non-Refundable Items

The following are generally non-refundable:

• Subscriptions used for more than 7 days (except for technical issues)
• Promotional or discounted subscriptions
• Add-on services (featured listings, verification services)
• Custom enterprise solutions (subject to separate agreement)
• Partial subscription periods

5. One-Time Services

5.1 Featured Listings

• Before Activation: Full refund within 48 hours of purchase
• After Activation: No refund once the listing goes live
• Technical Issues: Refund or credit if service fails to deliver as promised

5.2 Verification Services

• Before Processing: Full refund within 24 hours of purchase
• After Processing: No refund once verification process begins
• Failed Verification: Partial refund if verification fails due to our error

5.3 Marketing Services

• Before Campaign Launch: Full refund within 48 hours
• After Campaign Launch: No refund once marketing activities begin
• Performance Issues: Partial refund if campaign significantly underperforms due to our error

6. Refund Process

6.1 How to Request a Refund

1. Contact Us: Email support@astsoftwaresolutions.com or call +91 90301 27112
2. Provide Information: Include order number, reason for refund, and supporting details
3. Review Process: We'll review your request within 2-3 business days
4. Decision Notification: You'll receive an email with our decision
5. Processing: Approved refunds are processed within 5-7 business days

6.2 Refund Methods

Refunds are processed using the original payment method:

• Credit/Debit Cards: 5-10 business days
• Net Banking: 3-7 business days
• UPI/Digital Wallets: 1-3 business days
• Bank Transfer: 3-5 business days

6.3 Refund Confirmation

You will receive email confirmation when your refund is processed, including:

• Refund amount and transaction ID
• Expected timeline for funds to appear
• Contact information for follow-up questions

7. Special Circumstances

7.1 Extraordinary Situations

We may provide refunds outside our standard policy for:

• Natural disasters or emergencies affecting your business
• Significant changes to our service that negatively impact your usage
• Legal or regulatory changes affecting your ability to use our services

7.2 Goodwill Refunds

At our discretion, we may provide goodwill refunds or credits for exceptional circumstances, even if they don't meet our standard refund criteria.

8. Dispute Resolution

8.1 Internal Resolution

If you're unsatisfied with a refund decision:

1. Contact our customer service manager at support@astsoftwaresolutions.com
2. Provide additional documentation or explanation
3. We'll review your case within 5 business days
4. Final decision will be communicated via email

8.2 External Dispute Resolution

If internal resolution is unsuccessful, you may pursue dispute resolution through:

• Consumer forums in India
• Banking ombudsman (for payment-related disputes)
• Legal proceedings as per Indian law

9. Chargeback Policy

9.1 Before Filing a Chargeback

Please contact us before filing a chargeback with your bank. Most issues can be resolved quickly through direct communication.

9.2 Chargeback Consequences

Accounts with chargebacks may be suspended pending resolution. Unjustified chargebacks may result in account termination.

10. Policy Changes

We may update this policy periodically. Changes will be communicated via:

• Email notification to active subscribers
• Website announcements
• In-app notifications

Changes will not affect refund requests submitted before the policy change.

11. Contact Information

For cancellations, refunds, or questions about this policy:

Email: support@astsoftwaresolutions.com
Phone: +91 90301 27112
Address: Our Office 5th Floor, RR Tower, Plot no. 188 & 189, Doctor's colony, Kavuri Hills, Madhapur - 500033, Hyderabad, Telangana, India
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Response Time: We aim to respond to refund requests within 24 hours