Cancellation & Refund Policy

1. Introduction

This Cancellation & Refund Policy outlines the terms and conditions for cancellations and refunds of subscriptions and services purchased on KASDEALS. By using our services, you agree to the terms of this policy. For detailed pricing information, please refer to our Pricing Policy.

2. Subscription Services

2.1 Subscription Plans Covered

This policy applies to the following subscription services:

• Starter Plan: ₹999/month or ₹9,999/year
• Professional Plan: ₹2,499/month or ₹24,999/year
• Enterprise Plan: ₹4,999/month or ₹49,999/year
• Premium Listing Add-ons: Featured, Premium, and Spotlight listings

2.2 Free Trial Period

New subscribers may be eligible for a free trial period. During the trial:

• You can cancel anytime without charge
• No refund is necessary as no payment has been made
• Access to premium features ends immediately upon cancellation
• Your account reverts to the free tier

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription through multiple methods:

• Self-Service: Log into your account → Settings → Subscription → Cancel
• Email: Send cancellation request to support@kasdeals.com
• Phone: Call +91 9030127112 during business hours

3.2 Cancellation Timing

• Monthly Subscriptions: Cancel anytime; effective at the end of current billing cycle
• Annual Subscriptions: Cancel anytime; effective at the end of current year
• You will continue to have access until your current billing period ends

4. Refund Policy

4.1 Refund Eligibility

Technical Issues

Refunds may be provided for technical issues if:

• Our service was unavailable for more than 24 consecutive hours
• Critical features were non-functional for extended periods
• The issue was caused by our platform and not user error

Billing Errors

Full refunds will be provided for:

• Duplicate charges
• Incorrect billing amounts
• Charges after successful cancellation
• Unauthorized charges

5. Non-Refundable Items

The following are generally non-refundable:

• Subscriptions used for more than 7 days (except for technical issues)
• Promotional or discounted subscriptions
• Featured listing fees once the listing goes live
• Verification services once processing begins
• Partial subscription periods

6. Premium Listing Refunds

7. Refund Process

7.1 How to Request a Refund

1. Contact Us: Email support@kasdeals.com or call +91 9030127112
2. Provide Information: Include order number, reason for refund, and supporting details
3. Review Process: We'll review your request within 2-3 business days
4. Decision Notification: You'll receive an email with our decision
5. Processing: Approved refunds are processed within 5-7 business days

7.2 Refund Methods & Timeline

8. Dispute Resolution

If you're unsatisfied with a refund decision:

1. Contact our customer service manager at support@kasdeals.com
2. Provide additional documentation or explanation
3. We'll review your case within 5 business days
4. Final decision will be communicated via email

If internal resolution is unsuccessful, you may pursue dispute resolution through consumer forums in India or the banking ombudsman for payment-related disputes.

9. Chargeback Policy

Please contact us before filing a chargeback with your bank. Most issues can be resolved quickly through direct communication. Accounts with chargebacks may be suspended pending resolution.

10. Policy Changes

We may update this policy periodically. Changes will be communicated via email notification to active subscribers and website announcements. Changes will not affect refund requests submitted before the policy change.

11. Contact Information

For cancellations, refunds, or questions about this policy: